What should I do if I receive a defective product?
We kindly request customers to provide clear and valid photographic or video evidence of any defective, damaged or non-conforming items within seven calendar days upon receiving the goods. Timely submission of visual documentation helps our professional after-sales team accurately identify product issues, confirm fault conditions, and complete official verification efficiently. All submitted photos and videos should fully display the actual product appearance, defective details, and relevant packaging status, ensuring the authenticity and integrity of the problem description. Once our team completes systematic review and official verification and confirms that the product defect falls within the scope of after-sales warranty responsibility, we will immediately initiate the after-sales process and arrange a brand-new free product replacement for the customer with no additional charges. This standardized and efficient after-sales procedure is designed to effectively protect customers’ legitimate rights and interests, shorten the processing cycle of product after-sales problems, and deliver reliable, worry-free and high-quality after-sales service support for every purchased product.
